Orders - Filters

Filter Orders:

You can now easily see how many orders are in a "Pending", "OutOfStock" or "Ordered" status. The date range selected will also affect the numbers shown. Simply click on "Pending", "OutOfStock" or "Ordered" and OAGenius will automatically filter for those orders within the table below.

 

Search Orders:

Starting at the top left of the orders page you will find a search orders box. You can search by SKU, Order ID, and even the shipping name and/or address of your customer.

Order Status:

There are many different types of order statuses within OAGenius. Below is a brief explanation of each status:

Pending - This is the status for all new orders that make it into the system.

Ordered - This is the status for orders that have been successfully placed. We recommend flipping the status from "Pending" to "ordered after placing the order at the supplier site.

Shipped - This is the status that OAGenius automatically switches “Ordered” Status items to once the shipment has been confirmed by our system.

Fulfillment Error - Orders will fall into this status if the order was unsuccessful due to an internal error or an error with the Supplier.

Out Of Stock - This means the product was unavailable at the supplier.

Canceled - If you need to cancel an order for whatever reason, you would first cancel the order inside Walmart and then mark that item as "Cancelled" inside OAGenius. Note that you must mark an item as “Cancelled” inside Walmart and not OAGenius. If you do not cancel the item inside Walmart then you have NOT canceled the order.

Refunded - Once you have received a refund from your supplier, you can go ahead and mark the order as “Refunded”. When you mark an item as refunded, a box will show up asking you to fill in the amount of money that was refunded to the buyer and the amount of money that was returned to you by the supplier for that order. We will also ask you for the return shipping cost.

Request Return - Mark an order with “Return Request” if you received a return request by a customer but did not receive a refund from the supplier yet. This is a good organizational feature to use so you can keep track of any orders that need to be refunded to the client but you have not yet received a refund from your supplier.

Problem Orders - This is a filter that you can manually choose to assign to an order. It is typically used to quickly identify problem orders within your account.  

Intent To Cancel - OAGenius will automatically assign this status to items where the client is intending to cancel the order on Walmart marketplace. Be aware that this status is ONLY for Walmart marketplace orders. 

Marketplaces

To the right of the "Status" filter box you will find the "Marketplaces" filter box. This is where you can filter your orders based on the marketplace channel. 

Sources:

To the right of the "Marketplaces" filter box you will find the "Sources" filter box. This is where you can filter your orders based on where the item associated with the sale was sourced from. 

Date range:

To the right of the "Sources" filter box you will find the "Date Range" filter box. Filter your orders based on a selected date range. 

Export Orders:

To download your orders data, click the arrow down button to the right of the "Date Range" filter. Note that the system will export the orders based on the filters that are set on the orders page.